returns, refunds, and exchanges
General information
Should there be any desire to return, refund, or exchange items, please contact [email protected] for further information specifically about your case. Any returns, refunds, and/or exchanges are allowed to be denied or rejected per Vaileigh's discretion, be that by the artist Sarina A.O. or any current members of the team.
ReturnsReturns are permitted for 14 days following the tracked arrival of the product(s) or in-person purchase. A full refund of the purchased product's price will be given by Vaileigh. Any shipping costs are to be paid for by the customer. The product will no longer be eligible for returns after the 14 days following arrival or in-person purchase.
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RefundsFull refunds are permitted for 14 days following purchase. Partial refunds are permitted for another 14 days afterwards, or 28 days following purchase. No refunds are allowed past 28 days following purchase. Refunds will only include the price of the product; any shipping costs will not be included.
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ExchangesExchanges for items of equal value are allowed for 14 days following the tracked arrival of the product or in-person purchase. Any chosen replacement products of lesser value will have the difference refunded to the customer; any chosen replacement products of higher value will require the difference paid by the customer. Any shipping costs are to be paid for by the customer. The product(s) will no longer be eligible for exchanges after the 14 days following arrival or in-person purchase.
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